When you use Shuvo, you place your trust in us — and we take that seriously. This page clearly explains how we collect your data, why we collect it, and how we keep it safe.
Before diving into the full document, get a quick overview of the key points here.
Shuvo collects only the data that is strictly necessary — for registration, payment verification, and service improvement. We never use your information without your consent.
Fully TransparentAll your data is secured with 256-bit SSL encryption — meaning no one, not even Shuvo staff, can view your password or payment details.
256-Bit SSLShuvo will never sell your personal data to advertisers or data brokers under any circumstances. Your information is used solely to improve your experience with our services.
No Data SalesYou can view, update, or delete your information at any time. Just reach out to our support team — we're here to help.
Your RightsWe use cookies to improve your experience on our site. This page explains exactly which cookies are used and why. You also have the option to disable non-essential cookies.
Cookie ControlsIn the unlikely event of a data breach, Shuvo will notify all affected users within 72 hours and take immediate remedial action.
72-Hour NoticeIn the interest of transparency, we provide here a detailed breakdown of each type of information we collect.
| Data Type | Purpose | Retention period | Shared? |
|---|---|---|---|
| Name & contact | Account Verification & Support | For the lifetime of the account | No |
| Date of Birth | Age Verification (18+) | Permanent | No |
| Payment Information | Transaction Processing | 5 Years | Yes where applicable* |
| Gaming History | Service Improvement | 3 years | No |
| Device Info / IP | Security & fraud prevention | 12 months | No |
| Cookie Data | Improving Site Experience | Session / 30 Days | No |
* May be shared with authorities when required by legal obligation.
This privacy policy explains how Shuvo (shuvo.onl) manages your personal information. We believe you have the right to know exactly what happens with your data — which is why this document has been written in full.
Shuvo is an online gaming and betting platform for users in Bangladesh. By using our services, you agree to this Privacy Policy. If you have any questions, feel free to reach out — we're happy to explain everything clearly.
Our core principles: Protecting your privacy is our ethical responsibility — not just a legal obligation, but the very foundation of the trust you place in us.
Shuvo collects two types of data — information you provide directly, and information collected automatically.
We only collect information that is necessary. You are not obligated to provide any data that is not relevant.
Shuvo uses your data for the following purposes:
What We Don't Do: Sharing, selling, or using your data for advertising or any other purpose without your consent.
Shuvo does not retain any data longer than necessary. When an account is closed, most data is deleted — however, certain information must be kept for a specified period for legal compliance:
You may request account deletion at any time. Unless required by law, all your data will be removed within 30 days.
Shuvo never sells your data. However, limited information may be shared in certain specific circumstances:
Only the data necessary to provide our services is shared with payment gateways, hosting providers, and technology partners. They are also bound by our confidentiality agreements.
We may be required to disclose data in compliance with court orders, government investigations, or anti-money laundering laws. In such cases, we share only the specific data requested.
Important: Your data is never shared with third parties for commercial purposes — such as advertising or marketing. Never.
You have full control over your personal data. Here is a complete overview of your rights:
Shuvo uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login Sessions & Security | After Session Ends | |
| Remembering language preferences and settings | 30 Days | |
| Understanding and improving site usage | 90 Days |
You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some features to stop working.
Shuvo is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
A note for parents: If your child has created an account without permission, contact us immediately at [email protected]. We will close the account and delete all associated data.
Shuvo may occasionally use third-party tools on the platform (such as payment gateways). These services have their own privacy policies, and Shuvo is not responsible for them.
When you are redirected to bKash, Nagad, or Rocket for payment, their own privacy policies apply during that time.
Shuvo may update this Privacy Policy from time to time. You will be notified of any significant changes via app notification or email. Continued use of our services after any changes constitutes your acceptance of the revised policy.
The date of each update will be shown at the top of the page as "Last Updated".
The measures Shuvo has put in place to protect your data:
If you suspect that someone has attempted unauthorized access to your account, change your password immediately and notify our support team.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We're happy to assist.
Email: [email protected]
Response Time: Typically 2–4 hours, up to a maximum of 48 hours.
Live Chat: 24/7 via app or website.