Shuvo's Terms & Conditions — Clear, Simple & in Bengali

1 Introduction

These Terms & Conditions ("Terms") constitute an agreement between Shuvo ("we", "us") and you ("user", "member"). By using the shuvo.onl website or mobile application, you are deemed to have automatically accepted these Terms.

Shuvo is an online gaming and betting platform for users in Bangladesh. We believe transparency matters most — which is why this document has been written in full so you can understand every detail with ease.

2 Account Registration

To become a member of shuvo, you must complete the registration process. Here's what you'll need to do:

• You must provide accurate and up-to-date personal information — including your name, date of birth, and mobile number.
• Only one account is permitted per individual.
• Creating multiple accounts from the same household or device is strictly prohibited.
• Keep your account password confidential and do not share it with anyone.
• If any of your details change after registration, please update them immediately.

3 Eligibility & Age

Shuvo's services are available to individuals aged 18 and above only. Registration by minors is strictly prohibited.

Eligibility Requirements:

• You must be at least 18 years of age.
• You must register under your own identity — not in someone else's name.
• You must be of sound mind and capable of making decisions voluntarily.
• You must not be prohibited from online gaming by any country or applicable law.

4 Deposit Policy

The following rules apply when making deposits on shuvo:

Accepted payment methods:

• BKash, Nagad, Rocket — any mobile banking service.
• Deposits must be made only from an account registered in your own name.
• Minimum deposit: ৳50 BDT.
• A maximum daily deposit limit applies (see your account settings for details).

5 Withdrawal Policy

The following conditions apply when withdrawing winnings:

• Minimum withdrawal: ৳100 BDT.
• Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours.
• Withdrawals must be made using the same payment method used for the deposit.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• Withdrawals from verified accounts are processed faster.

6 Bonus Terms

Shuvo offers a variety of bonuses, each with its own specific terms and conditions:

General Bonus Rules:

• Wagering must be completed within a specified period after receiving a bonus.
• Bonus balance cannot be withdrawn before the wagering requirements have been met.
• Multiple bonuses cannot be active at the same time.
• Winnings may be voided if the maximum bet limit is exceeded while using a bonus.
• Some games may not contribute to bonus wagering — see the bonus page for full details.

7 Gaming Rules

The following rules must be followed while playing on Shuvo:

• Each game has its own rules — please read the guidelines before you play.
• If a game is interrupted due to a lost internet connection, the system will automatically determine the outcome.
• Game outcomes are determined by RNG technology — no person or system can alter them.
• Shuvo reserves the right to void any outcome that results from a technical error.
• In live betting, official results will be considered final.

8 Prohibited Activities

The following activities are strictly prohibited on shuvo and may result in account termination as well as legal action:

• Creating or operating multiple accounts.
• Using automated bots or software to play games.
• Attempting to exploit the system for bonus abuse.
• Attempting to access another member's account or engaging in hacking.
• Creating an account using false or fabricated information.
• Using the Shuvo platform as a vehicle for money laundering.
• Misconduct, threats, or harassment toward other members.

9 Privacy & Data Protection

Your privacy matters deeply to Shuvo. We collect your personal information solely to improve our services and verify your account.

• Your personal information is never sold to third parties.
• If we are required to disclose your information due to legal obligations, you will be notified.
• All data is protected with 256-bit SSL encryption.
• For more information, visit our Privacy Policy Read.

10 Responsible Gaming

Shuvo believes gaming should be a source of fun, not problems. Responsible gaming is our highest priority.

Tools available to you:

• Set daily, weekly, or monthly deposit limits.
• Set your betting limits and session time limits.
• Temporarily suspend your account for 7 to 30 days whenever you choose.
• Contact Support for permanent self-exclusion.

11 Account Termination

Shuvo may suspend or terminate an account under the following circumstances:

• For violating the Terms & Conditions.
• If evidence of fraud or deception is found.
• If registration using false information is proven.
• After extended inactivity (24 months).

You may close your account at any time. If you have a remaining balance, please withdraw it before doing so.

12 Limitation of Liability

Shuvo is not liable for the following:

• Any game loss caused by issues with your internet connection or device.
• Any loss resulting from you sharing your account details with a third party.
• Financial losses resulting from your betting decisions.
• Unavoidable technical issues or server downtime.

13 Right to Modify

Shuvo reserves the right to update these terms at any time. You will be notified of any significant changes via email or in-app notification.

Continued use of the service after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.

14 Contact

If you have any questions about these Terms & Conditions or find anything unclear, please reach out to our support team:

We typically respond within 2–4 hours. For urgent matters, please contact us via live chat.